Items purchased on www.stockholmsurfboardclub.com are eligible for return within 14 days of delivery.
Important information on returns:
- Items must be returned to us in perfect condition.
- All tags and labels must be attached, including original packaging.
- Incomplete, damaged, worn, soiled or altered returns will not be accepted and therefore sent back to the customer.
- For reasons of hygiene we do not accept the return of swimwear, unless the protective stripe is still in place.
- At this time, if you wish to exchange an item for a different size or colour please contact us at firstname.lastname@example.org.
- To avoid any custom charges please clearly mark the package ‘RETURNED GOODS’.
Stockholm Surfboard Club reserves the right to reject any returned items that do not meet the above requirements.
For a refund, please fill complete this return form and send to email@example.com. Please mark subject with “Return Order [Your Order Number]”. Return the products to our returns address:
Stockholm Surfboard AB
131 54 Nacka
You are responsible for any return shipping charges with the exception of returns of faulty items or items that are priced incorrectly. For your protection, please be sure to return your products via recorded or registered post.
Refunds online will be made to you as soon as possible via the original payment method and in any event within 14 days of our receipt of returned items.
Due to the limited availability of our products, we cannot hold stock for exchanges. If you wish to purchase another item, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.
For reasons of hygiene we do not accept the return of swimwear, unless the protective stripe is still in place.
If you are a customer in the UK, EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our returns policy. You may choose either method to return orders.