RETURNS & EXCHANGES
If you are not 100% satisfied with your purchase you can return your products for a full refund or make an exchange, provided we receive them back within 14 days and in perfect original sale-able condition, in the original packaging and with all tags attached.
To return or exchange your order, please fill out the following form: [Return & Exchange form]. Once the form is completed, you will receive an e-mail with further instructions.
Stockholm Surfboard Club does not offer free returns; the return cost will be deducted from the refund. Returns of faulty items or items that were priced incorrectly are free of charge.
For reasons of hygiene, we do not accept returns of swimwear unless the protective stripe is still in place.
RIGHT OF WITHDRAWAL (EU, UK, NORWAY, LIECHTENSTEIN & ICELAND)
If you are a customer in the EU, the UK, Norway, Liechtenstein or Iceland, you have a statutory right to withdraw from (cancel) your order within 14 days of receiving your goods, without giving any reason.
To exercise your right of withdrawal, simply use our online withdrawal form:
You will also find a "Cancel your order" button in your order confirmation e-mail, which takes you directly to the same form. Once you have submitted the form, we will send you a confirmation of your withdrawal without delay.
You may also exercise your right of withdrawal by contacting us at [er e-postadress] with an unequivocal statement of your decision to withdraw from the contract.
REFUNDS
Refunds will be made via the original payment method as soon as possible, and in any event within 14 days of our receipt of the returned items.
PRICING ERRORS
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel it. If the correct price at your order date is lower than the price stated, we will refund you the difference.